Whether your operation is located in Europe, North America or Southeast Asia, WEIMA’s highly qualified service technicians are at your fingertips—whether by phone, video chat, email, or on-site. You can count on us to provide competent customer assistance – WEIMA is here for your machine throughout the installation, inspection, maintenance and repair processes.
Our full service portfolio:
Our service department is totally prepared to help you with the preventative maintenance of your machine. This ensures that it lasts longer into the future and that its capabilities are maximized each time you turn on the machine. We will work together to find a solution to any problems that arise and to optimize the value that a WEIMA machine can add to your operation. Through constant collaboration, we will provide you with the optimal waste management solutions and service packages.
Your investment in a WEIMA shredder or briquette press should provide you with long-lasting returns. Original parts will definitely help with that. Preventative maintenance—like rotating/replacing knives, counter knives, etc.—with WEIMA parts ensures that your machine will continue to be reliable and that the throughput will stay consistent. You can trust us to provide high quality, German-engineered parts for your WEIMA machine.
To make your order as easy and fast as possible, please provide us with the following machine data:
- Machine type (i.e. WL 4)
- Machine number (i.e. xxx-xxxx)
You can also send us photos and videos of the parts in advance.
Need parts? Email us here:
Thanks to the best technical team, it’s possible to address most technical concerns with a quick phone call to our friendly service team. You can trust WEIMA’s excellent support team’s comprehensive understanding of your specific machine’s hydraulics, mechanics and software specifications. Please have your quote number or machine number available if possible. If not, we can look it up for you.
In order to process your request as easily and quickly as possible, please have the following information ready:
- Customer number (i.e. xxxxx)
- Machine number (i.e. xxx-xxxx)
You can reach WEIMA’s service department Monday-Friday, 7:30 a.m. to 4:30 p.m.
1803 802 7170
Machine upgrades & retrofitting
WEIMA shredders, briquetting and drainage presses are designed for long service lives and are particularly robustly built. Thus, we guarantee maximum operating life and safety even with intensive use and abrasive materials.
To ensure that your machine is up to date even after years of use, we offer modernization measures, machine upgrades and retrofitting.
By overhauling machine components such as adapting the cutting geometry or using stronger bearings, you benefit from significantly higher performance without high investment costs, thus ensuring your machine availability in the long term.
Your rotor no longer delivers full performance? It doesn't have to be a new one! If required, we offer a reconditioning service to breathe new life into worn parts.
Especially when shredding highly abrasive materials, your WEIMA shredder goes through a lot. In order to ensure the availability of the machine for a long time and to minimize wear and downtime, we also offer wear protection of screens and rotors. These heavy-duty additions increase the service life of the machine components many times over. Especially if the requirements for your machine have changed over the years, wear protection can be useful.
We also offer retrofit, which means upgrading or modernizing your existing machine. This way, your shredder, briquetter or drainer is always up to date with the latest technology.
Financing & trade-in
Are you looking for ideal financing? Rely on machinery and financing from a single source. Our experts will be happy to support you and work with you to find the right financing solution for your investment. With decades of experience, our consultants know the market like no other and will also help you find the right funding grants.
In addition, you can trade in your used machine with us. We will take care of the return, including disassembly as well as disposal or sale, and offset the machine value to offer you a discounted price for a new machine.
On-site machinery trials
You want to use your machine to its full potential. Our service technicians conduct many tests, mostly in the early phases, mostly so they are familiar with your application as well as the machine itself. We want to pass on this combination of know-how to you and your employees. Our technical team will join forces with you as partners in the project at hand, usually through an on-site trial using your application.
We have a variety of departments and training courses for new and expert technicians alike. Our conference rooms and hands-on training courses provide us with the opportunity to pass our size reduction know-how on to you.
WEIMA’s training centers are located at our global headquarters in Ilsfeld, Germany, as well as at our North American headquarters in Fort Mill, South Carolina. This provides the opportunity to get to know your machine in the optimal circumstances and to learn more about your specific application as it relates to size reduction.
Want to see how a WEIMA machine will stand up to your specific application? Email us at: email@example.com