No matter where you're located, WEIMA’s highly qualified service technicians are at your fingertips—whether by phone, video chat, email, or on-site. You can count on us to provide competent customer assistance – WEIMA is here for your machine throughout the installation, inspection, maintenance and repair processes.
Service
We will not let you and your machine down.
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Our full service portfolio:
Our service department is totally prepared to help you with the preventative maintenance of your machine. This ensures that it lasts longer into the future and that its capabilities are maximized each time you turn on the machine. We will work together to find a solution to any problems that arise and to optimize the value that a WEIMA machine can add to your operation. Through constant collaboration, we will provide you with the optimal waste management solutions and service packages.
Spare parts
Your investment in a WEIMA machine should provide you with long-lasting returns. Original parts will definitely help with that. Preventative maintenance—like rotating/replacing knives, counter knives, etc.—with WEIMA parts ensures that your machine will continue to be reliable, and that the throughput will stay consistent. You can trust us to provide high quality parts for your WEIMA machine.
To make your order as easy and fast as possible, please provide us with the following machine data (you can find this on the control panel):
- Machine type (i.e. WL 4)
- Machine number (i.e. xxx-xxxx)
You can also send us photos and videos of the parts in advance.
Need parts? Email us here:
parts.us@weima.com
Service hotline
Thanks to the best technical team, it’s possible to address most technical concerns with a quick phone call or email to our friendly service team. You can trust WEIMA’s excellent support team’s comprehensive understanding of your specific machine’s hydraulics, mechanics and software specifications. Please have your quote number or machine number available if possible. If not, we can look it up for you.
In order to process your request as easily and quickly as possible, please have the following information ready (you can find this on the control panel):
- Customer number (i.e. xxxxx)
- Machine number (i.e. xxx-xxxx)
You can reach WEIMA’s service department Monday-Friday, 7:30 a.m. to 4:30 p.m.
Call now:
(1) 803-802-7170 or toll-free at (1) 888-440-7170
Machine upgrades & retrofitting
WEIMA shredders, briquetting and drainage presses are designed for long service lives and are particularly robustly built. We guarantee maximum operating life and safety even with intensive use and abrasive materials.
To ensure that your machine is up to date even after years of use, we offer modernization measures, machine upgrades and retrofitting.
By overhauling machine components such as adapting the cutting geometry or using stronger bearings, you benefit from significantly higher performance without high investment costs, thus ensuring your machine availability in the long term.
Your rotor no longer delivers full performance? It doesn't have to be a new one! If required, we offer a reconditioning service to breathe new life into worn parts.
Especially when shredding highly abrasive materials, your WEIMA shredder goes through a lot. In order to ensure the availability of the machine for a long time and to minimize wear and downtime, we also offer wear protection of screens and rotors. These heavy-duty additions increase the service life of the machine components many times over. Especially if the requirements for your machine have changed over the years, wear protection can be useful.
We also offer retrofitting, which means upgrading or modernizing your existing machine. This way, your machine is always up to date with the latest technology.
Financing & trade-in
Are you looking for ideal financing? Rely on machinery and financing from a single source. Our experts will be happy to support you and work with you to find the right financing solution for your investment. With decades of experience, our consultants know the market like no other and will also help you find the right financing.
In addition, you can trade in your used machine with us. In most cases, we will take care of the return, including disassembly as well as disposal or sale, and offset the machine value to offer you a discounted price for a new machine.
On-site machinery trials
You want to use your machine to its full potential. Our service technicians conduct many tests, mostly in the early phases, so they are familiar with your application as well as the machine itself. We want to pass on this combination of know-how to you and your employees. Our technical team will join forces with you as partners in the project at hand, usually through an on-site trial using your application. We welcome you to visit for your machinery trial as well, so you can see it in action!
We have a variety of departments and training courses for new and expert technicians alike. Our conference rooms and hands-on training courses provide us with the opportunity to pass our size reduction know-how on to you.
WEIMA’s training centers are located at our North American headquarters in Fort Mill, South Carolina, and at our global headquarters in Ilsfeld, Germany. This provides the opportunity to get to know your machine in the optimal circumstances and to learn more about your specific application as it relates to size reduction.
Want to see how a WEIMA machine will stand up to your specific application? Email us at: info.us@weima.com
Do you need spare or wear parts?
Explore WEIMA’s fully stocked parts warehouse, located at the North American headquarters in Fort Mill, SC. Having a full inventory of parts means we can usually ship them to you within 24 hours!
There is an entire team on site who is dedicated to making sure you get the right part for your machine in a timely manner.
Service parts - OEM spare and wear parts
You can rely on our global logistics network – and above all on the guaranteed quality of our German-made mechanical spare parts. We make no compromises when it comes to hydraulic and electrical components. For this reason, we only use well-known manufacturers such as Bosch Rexroth, Siemens, Allen Bradley, and Eaton Möller. As we also produce our robust control cabinets ourselves, you also benefit from fast availability of electronic components.
Need parts? Email us:
Training & education
Being well-trained means you can use the full potential of your machine. Our service technicians usually accompany many projects as early as the development phase, which means they are familiar with your application right from the start. We would like to pass this combined knowledge on to you and your employees. We set up the machine and then commission the system together. We can also provide you with training videos.
WEIMA service technician
Our training courses are tailored to you and aimed at both beginners and experts. WEIMA is able to impart product know-how in a sustainable and professional manner. Experienced instructors provide hands-on training in optimally equipped conference rooms as well as beside the shredder, briquetter, or drainage press.
WEIMA's training center in Fort Mill makes it possible to get to know your machine under optimal conditions and to further expand your expertise.
Book a training now:
First class quality, second hand
With used shredders, briquetting and drainage presses from WEIMA, you play it safe. Refurbished and updated with new OEM parts, you can rest assured they are in top condition. The special thing about this: As with the purchase of a new machine, the extensive range of training courses, function upgrades and services are available to you. You can also rely on our team of experts to answer all your questions when selling your used WEIMA.
The best part? <b>All the machines that have been refurbished by WEIMA come with a standard warranty.</b>
Did you know?
WEIMA has more than 70 employees worldwide who take care of service matters. Of these, over 25 technicians are constantly on the road to commission or service the next machine.
Service packages
Thanks to the package pricing option, or a flat-rate yearly charge, you have the ability to plan for down time. From inspection and maintenance to detailed reports and electrical safety checks, WEIMA offers the full scope of services. In addition, receive exclusive discounts on spare and wear parts. This way, you can avoid unexpected downtimes, prevent excessive wear, and guarantee production reliability. We carry out your maintenance consistently worldwide in accordance with the manufacturer’s specifications and document it with a checklist and a maintenance sticker – the WEIMA seal of approval.
Request your individually compiled service package right away without obligation:
CNC machining of a shredder rotor
Maintenance and repair
WEIMA’s service technicians are trained to get every machine in our product line up and running. They know our machines like no one else can. Our training process and low turnover rates ensure that our know-how is second to none.
Precise maintenance: WEIMA service technician adjusts the blades of a shredder
Regular preventative maintenance of your shredder, briquette press, or drainage press is an important part of keeping your machine reliable and safe—saving you both time and money. Similarly, the resale value will remain high and the machine life will increase through documented upkeep, based on the operational parameters set by WEIMA. Your throughput will remain consistent, and your operation will save money through optimally-adjusted components.
WEIMA Servicetechniker überprüft die Keilriemen des Antriebs.
You can count on us
"Wherever you are manufacturing – highly qualified service technicians from WEIMA are always there for you. Personally on site, via our service hotline or email. You can count on competent support – from installation to inspection and maintenance, to repair of your equipment."
Davor Rebic, Field Technician at WEIMA
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